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About Us
Welcome to Online-uni.nl! We are a small, dedicated team committed to providing high-quality products that make your everyday life easier and more enjoyable. With a focus on quality and customer satisfaction, we ensure that every order is handled carefully and delivered to you on time.
At Online-uni.nl, reliability and excellent service are our top priorities. If you have any questions or need assistance, feel free to reach out — we’re always happy to help.
Kvk number 98955322
btw number NL005363667B90
witherenstraat 52
5504CG Veldhoven
E-mail: verkoop@online-uni.nl
Return Policy
You have the right to return your order within 14 days of receiving it, without providing any reason.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging.
How to start a return
To start a return, please contact us at [your email address].
Please include your order number and a brief description of the reason for the return.
Items returned without first requesting a return through email will not be accepted.
Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service.
Damaged or incorrect items
Please inspect your order upon arrival.
If you received a damaged, defective, or incorrect item, contact us within 48 hours, and we will replace or refund the item at no additional cost.
Exceptions / Non-returnable items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personal care items (for hygiene reasons)
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that your bank or credit card company may take additional time to process the refund.
Contact
If you have any questions about returns or refunds, you can always reach us